ACH stands for “Automated Clearing House.” Essentially, your payment is made by means of an automatic monthly debit from your bank account. Many people pay their utility bills, car payments, and other monthly payments this way. You will still get a monthly statement, but you do not have to write a check, buy a money order, or bring cash into our business office. It’s convenient, timely and worry-free. Best of all, you save on interest charges!

If a payment is made in error, we will refund the full amount (or any portion thereof) upon request. The refund will be credited back to the card used to make the payment within two (2) business days. We regret that the payment system does not allow the payer to cancel a payment made in error.

Please contact Account Services at (310) 680-2655 to request this refund. You will need to provide the following information to receive the credit back to your card:

• the full 16-digit card number;
• the full name as it appears on the card;
• the billing address on the card account;
• the expiration date of the card; and
• the security code.

Please note, we cannot issue a credit back to the card without this information. If you prefer not to provide this information, we will issue a check, which could take up to 30 days. The refund check will be mailed to the cardholder whose name appears on the online payment record at the address provided when the payment was made.